Privacy Policy

Zero Waste Singapore Limited (“Zero Waste SG”)
Personal Data Protection Policy

This Policy applies to all personal data that you may provide to us and the personal data we hold about you. By providing us with your personal data or by accessing, using or viewing the applicable website or any of its services, functions or contents (including transmitting, caching or storing of any such personal data), you shall be deemed to have agreed to each and all the terms, conditions, and notices in this Policy. If you do not agree, please cease useof the relevant website(s) and/or service(s) and DO NOT provide any personal data to us.

In this Policy, when we use “we”, “us” or “our”, we refer to the company (within the Zero Waste Singapore Limited) which is collecting your personal data, or which is operating the website which you are accessing or using.

1. Personal Information

(a) Information you provide to us:

Personal Information we collect from you, includes but is not limited, to personal details such as name, identity card number, age, gender, nationality, date of birth, address, telephone number, email address and other details you provide when you apply to be a member/donor/supporter/volunteer/pledge of Zero Waste SG. We will not collect any other personal information about you, except that which is knowingly and specifically supplied to us by you as stated above.

(b) Information third parties provide about you:

We may also receive Personal Information about you from your friends and third parties that work with Zero Waste SG. In such cases, our Personal Data Protection Policy shall apply to the Personal Information we receive about you from third parties.

(c) Information you provide about third parties:

You may provide us information about others, such as when you give a donation in honour of a friend. The Personal Information you provide (names, email addresses, mobile number, etc.) is used to facilitate the communication and is not used by us for any other purposes unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when we send the communication to the third party, your email address, mobile number, name or user name etc may be included in the communication sent to your addressee(s).

1.2 How Your Personal Information is Collected

The Personal Information we collect from you will be information that are, have been or may be collected by us or third parties who work with Zero Waste SG, or which you provide to us or our commissioned third party agencies from time to time, in connection with any service, transaction, contest, survey, promotion, questionnaire or communication with us or otherwise, and will include but not be limited to the following:-

(a) when you register to be a member/donor/supporter/volunteer/pledge of Zero Waste SG or register your interest with us to obtain information and updates;

(b) information collected regarding your usage patterns or behavior when you visit our website or social networking sites;

(c) Information collected when you enter contests or respond to surveys, promotions or questionnaires from us or our third party agencies;

(d) at the point in time when you make any transaction at any of our third party partners;

(e) any inquiry or communication made with or to us pursuant to or consequential to any transaction mentioned above.

1.3 The Purposes of Collecting and Processing Your Personal Information

The purposes for which we collect your Personal Information are set out below:-

(a) to communicate with you and to respond to your queries;

(b) to process your application, inquiry or request;

(c) to provide information and updates relating to Zero Waste SG or such services you requested in relation to your status as a member / donor / supporter / volunteer / pledge of Zero Waste SG;

(d) for administration of your donation;

(e) to conduct surveys, research and statistical analysis with the aim of helping us monitor and improve our services to you;

(f) to provide information and updates relating to all campaigns and events of Zero Waste SG

(g) to comply with applicable laws, proceedings or inquiries from regulatory authorities, and enforcement agencies or similar purposes;

(h) any other purposes permitted by applicable laws;

(i) to enable us to verify your identity, sanctions screening and due diligence checks as may be required under applicable law or regulation;

Unless we expressly state otherwise elsewhere in this Data Protection Policy, we will not offer, publish or share your personal data with third parties, without seeking your explicit permission.

We will retain your information for only as long as there is a business or legal need.

2. Disclosure

2.1 To facilitate the purposes above and the provision of services to you, we may process, use and disclose your Personal Information to the following classes of third parties: –

(a) regulatory authorities and enforcement agencies;

(b) any court of law or any relevant party in connection with any claim or legal proceedings;

(c) our contractors, service providers, consultants, auditors and advisors on a need to know basis. The Personal Information may in some circumstances be transferred overseas however we will also ensure that these overseas entities we work with observe strict confidentiality and data protection obligations.

(d) We may also disclose personal data about you to our affiliates in the network in order to manage our relationship with you​.

3. Access or Update Your Personal Information

3.1 You are responsible for providing accurate and complete information about yourself and any other person whose personal information you provide us.

3.2 As and when such Personal Information is no longer correct or becomes outdated, you have the right to request for any inaccurate personal data to be corrected by contacting us or submitting fresh information.

4. General

4.1 We retain your Personal Information in accordance with legal, regulatory, business and operational obligations, and have in place security measures to safeguard your personal data. When using external service providers, we require that they adhere to our security standards. Personal Information may be transferred to, or stored at, a location outside of Singapore.Regardless of where Personal Information is transferred, we take reasonable steps to ensure that Personal Information is kept secure.

5. General Consent

By giving or making available your Personal Information, you expressly agree and consent to the collection, use, processing and disclosure of your Personal Information in accordance with the terms of this Personal Data Protection Policy, including but not limited to, consenting to receiving communications and materials from us from time to time.

6. How to Contact Us

Write to us at:

Zero Waste Singapore Limited


Last updated: September 2020